'They did what every company would with recorded lines: they pulled the calls': Call center worker hangs up on caller repeatedly, bosses back them up

Remy Millisky • Writer and Editor

Oct 1, 2023 5:00 PM EDT

This dude clearly didn't listen to the automated message telling customers they'll be recorded during the phone call. He paid the price for that mishap!

Working in a call center is a grueling job for lots of people. Just look in the comments, or at some of the many posts to r/talesfromcallcenters, and you can get a peek into the life of a call center rep. Basically, these employees clock in and take dozens or even hundreds of calls per day. Depending on their place of business, they're probably working with people who need help with tech that isn't working, assistance fixing their internet that's gone out, or trying to resolve customer service issues, like searching for that missing package that was supposed to arrive three weeks ago. In any case, they're tasked with helping people who are angry, annoyed, frustrated, and ready to holler at the first person who dares to talk to them.

At some businesses, employees are never ever allowed to hang up on customers, no matter what they say. Others, like the one u/sleepernick works at, are allowed to drop that call like a hot potato under certain circumstances. Those calls must feel so glorious. Goodbye, cranky customers!

Scroll down to check out this satisfying story. Then, this homeowner decided to get back at his leaf collection company---by having every neighbor bring their leaves to his house.